Do you charge for delivery?
You will receive FREE delivery on a Wednesday or Friday when you order 12kg or more and live in mainland UK!
The cost of delivery depends on how much you order, when you require delivery and where you live.
For deliveries to mainland UK* on a WEDNESDAY or a FRIDAY (before noon), courier costs are as follows:
|Order size||Delivery cost|
Saturday delivery incurs a £3.50 additional charge per box.
*Mainland UK covers all England and Wales postcodes as well as postcode DD,DG,EH,FK,G,KA (except KA27 and KA28) KY,ML,TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3.
£6.00 additional charge for AB31 to AB35, IV1, PA21, PA22, PA24, PA25, PH4.
Please contact us directly to discuss bespoke delivery options if your postcode is not listed above as our courier does not deliver to your postcode on a next day service.
What dates and times do you deliver?
When you place your order, you can select the most convenient delivery date. We deliver on Wednesdays, Fridays and Saturdays (additional costs apply for Saturday delivery). Orders can be placed up to 9.30am for next day pre-noon delivery.
Our third-party courier, DHL, is requested to deliver pre-12 noon on your delivery day. We cannot be held liable for any delivery delays.
Once your parcel has been collected from our Packhouse you will receive a text or email notifying you that your order is on its way and it will be delivered the next day. The next morning you will receive a text or email notification informing you of an hour delivery window for when your parcel will be delivered.
Do I need to be at home?
You do not need to be at home but please let us know where to leave the delivery when you place your order. If your plans change and you cannot be at home during the hour delivery window provided you can interact with the courier and inform them directly where to leave your order.
All orders are left at the buyer's risk. Please note we recommend orders are transferred immediately to a freezer upon delivery as no refunds or replacements will be provided for product that has defrosted.
How is the order delivered?
We use the third-party courier DHL who will deliver your order pre-12 noon on your selected delivery day. The frozen fruit compotes are packed in polystyrene boxes with dry ice (CO2) to ensure they remain frozen in transit. Please transfer immediately to a freezer upon delivery. We cannot provide any refunds or replacements for orders which are not immediately transferred to the freezer to prevent defrosting. Dry ice is extremely cold and should be handled with care when disposing.
When will I know my order has been dispatched? Can I track my order?
A confirmation text or email will be sent as soon as the order has been dispatched from our packhouse. Within this message our courier will provide you with tracking details so you can follow your delivery or provide extra information if you are not going to be available to accept the delivery. On the morning of the delivery you will receive a text or email from our courier with an hour window of when the order will be delivered.
Do you delivery outside of the UK?
Due to our products being frozen we are unable to deliver our fruit compotes outside of the UK through our usual courier service. If you are interested in pallet quantities to be delivered outside of the UK please contact us on firstname.lastname@example.org and we will do our best to accommodate your requirements.